Privacy Policy

1. Introduction

WaterWell Foundation CIC takes your privacy very seriously and is committed to maintaining your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Throughout this Privacy Policy, any references to ‘we’, ‘us’ and ‘our’ are references to WaterWell Foundation

The Privacy Policy of WaterWell Foundation explains:

1. Our commitment to data protection and the use of your information in providing you with the services and information you require.
2. How we will treat the personal information that you provide to us, either when using our website or in other circumstances when we collect data from you (including collection of data by email).
3. How we will use the information we collect about you and the choices you can make about the way your information is collected and used.

2. How we use your personal data and the information you provide

Personal data is defined to be: ‘any information relating to an identified or identifiable natural person’.

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

By submitting information and/or continuing to use the website, you signify your consent to us using your personal data in accordance with this Privacy Policy.

At times we may request that you voluntarily supply us with personal information. Generally, this information is requested when you register to use our website, purchase tickets, email enquiries, contributions or your views to WaterWell Foundation and enter any promotions or competitions.

Please note that if you choose to participate in any discussion forum on the website, any disclosure of your own personal information to other participants is done so at your own risk.

We may gather and use information about you in one of the following ways:

• If you choose to register to use our website or subscribe to updates on the website we may ask for information such as your name, date of birth, email address and contact details (personal information). We will use this information to administer your user account with us and so that we can tailor and improve the services we offer to you.
• If you choose to give us personal information via the internet (for example, in the course of purchasing tickets or merchandising from us), it will be clear how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
• Where you have consented to us sending you information we may also use your data for marketing purposes. This may be information that we think may be of interest to you or information about other organisations’ goods and services that we think may be of interest to you.
• Where you have consented to us passing your data to our official partners, sponsors and/or selected third parties to enable them to send you information, we may pass your data to such partners, sponsors and third parties to enable them to send you such information.
• We intend to continue to improve the content and function of the WaterWell Foundation website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.
• If you apply for a job we will use your information for the purposes of recruitment and selection, corresponding with you and equal opportunities monitoring and may hold your information for up to six months in case other suitable opportunities arise.
• WaterWell Foundation may disclose personal data in order to comply with a legal or regulatory obligation.
• We do not store credit card details, nor do we share customer details with any third parties.

WaterWell Foundation will not, however, sell or lease your personal information to third parties not associated with WaterWell Foundation, its partners, sponsors and affiliates. If you do not wish to receive marketing and promotional communications from us or our partners, sponsors and affiliates you can choose to opt out when providing your personal information to WaterWell Foundation.

Additionally, the website contains links to websites that are not operated by WaterWell Foundation. These third parties may collect data from you and share some of that data with us. WaterWell Foundation is careful when choosing their partners, sponsors and affiliates, but we are not responsible for any misuse of personal information by such third parties. We recommend that you view the Privacy Policy posted on each website that you use to confirm that the policies of these third parties are acceptable to you.

3. How we protect your information

We understand that the security of your personal information is important to you. When handling personal information security is paramount and we take appropriate measure to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. However, the nature of the internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised people.

WaterWell Foundation will take all reasonable steps to ensure that unauthorised staff and other individuals are prevented from gaining access to your personal data. WaterWell Foundation will:

• Ensure visitors are received and supervised at all times in areas where personal data is stored.
• Ensure computer systems containing personal data are password protected.
• Ensure that staff know that passwords must be treated as private to the individual and must not be disclosed to others.
• Ensure that only those who need to use the data have access.
• Instruct staff to not leave their workstation/PC signed on when they are not using it.
• Instruct staff to lock away disks, tapes or printouts when not in use.
• Instruct staff to exercise caution in what is sent via email and to whom it is sent, and to only transmit personal data by email where agreed compatible security arrangements are in place with partners.
• Provide the means to securely dispose of information (electronic and on paper).
• Ensure that paper files are stored in secure locations and only accessed by those who need to use them.
• Instruct staff not to disclose personal data to anyone other than the data subject unless they have the data subject’s consent, or it is a registered disclosure, required by law, or permitted by a General Data Protection Regulation (EU) 2016/679 exemption.
• Instruct staff not to leave confidential information on public display in any form.
• Impose a clear desk policy at the end of each day and ask staff to lock sensitive material away safely.

4. Cookies

Our website uses cookies. A cookie is a small file containing an identity code. With your consent, your computer or device accepts the cookie and stores it. When you next visit the website, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookies Policy.

We are not responsible, nor liable for the content, privacy policies or services offered by websites other than our website, including those which link from our website. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other third parties’ websites you visit.

5. Disclosure for law enforcement purposes

WaterWell Foundation reserves the right to access and disclose personal information to comply with applicable laws and lawful government requests to operate its systems properly or to protect itself or others. WaterWell Foundation may attempt to obtain the prior consent of the individual before disclosing the personal information, but it has no obligation to do so.

It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so we will make sure that the information is transferred in accordance with this privacy statement, the General Data Protection Regulation (EU) 2016/679 and other applicable data protection laws so that your personal data is kept secure.

6. Children and young people

The WaterWell Foundation website is a general audience website. However, we understand that children may visit www.waterwellfoundation.co.uk and as such, we would encourage all potential users under the age of 16 to talk with their parents or legal guardians before submitting any information to this website, or indeed any other website. Ultimately, WaterWell Foundation believes that it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes. If, in the future, WaterWell Foundation actively collects personal information from children, it will do so in compliance with the General Data Protection Regulation (EU) 2016/679.

7. Access to your information

Data protection law gives you various rights including the right to access the personal information that is held about you. In order to do this, please make a written application to the Chief Executive Officer at the address provided below. WaterWell Foundation may require you to provide verification of your identity and to pay an administrative fee of £10 to provide a copy of the information that it holds.

Please note that in certain circumstances WaterWell Foundation may withhold access to your information where it has the right to do so under current data protection legislation. You can also request at any time that the personal information we hold about you is updated or corrected.

8. Changes to this Privacy Policy

We may need to change the terms of this Policy from time to time and changes will be posted on this page. Your continued use of the website will be deemed to be acceptance of amendments we make.

Any changes will take effect once the revised Privacy Policy is published on our website. We will of course notify you of any changes where we are required to do so. Please refer to this Privacy Policy each time you submit any personal information.

This policy was reviewed in Oct 2023.

If you have any questions or comments about this Privacy Policy, please feel free to contact us at info@waterwellfoundation.co.uk

Head Office: WaterWell Foundation CIC, c/o Whitewell Bottom Community Centre, Burnley Road East, Rossendale, Lancs BB4 9LB

Registered Company No: 12777154